Shipping policy
Better sleep shouldn't have to wait. Here's everything you need to know about how Lunefia gets your order to your door.
Where We Ship
- We currently ship to addresses within the United States.
- We do not ship internationally at this time. We hope to expand soon.
Shipping Cost
- Free standard shipping on every U.S. order, with no minimum.
Delivery Time
- Most orders arrive within 5 to 8 business days of being placed.
- Orders are processed Monday to Friday, excluding U.S. federal holidays.
- During holidays, launches and big sales, processing can take a little longer. We'll keep you updated by email.
Delivery times are estimates, not guarantees. Weather, carrier delays and local conditions can affect transit times.
Order Tracking
- You'll receive a shipping confirmation email with a tracking link as soon as your order ships.
- Can't find it? Check your spam or promotions folder, then email us and we'll resend it.
Address Changes and Cancellations
- Please double-check your shipping address at checkout.
- Need to change your address or cancel? Email lunefia.official@gmail.com as soon as possible. We'll do our best, but once an order has shipped we can't change or reroute it.
Lost, Damaged or "Delivered" But Not Received
- Damaged on arrival: email us within 7 days of delivery with your order number and photos of the package and product, and we'll make it right.
- Marked as delivered but missing: check with neighbors, your building's mailroom and around your delivery area. If it still hasn't turned up after 48 hours, contact us and we'll open an investigation with the carrier.
Returned to Sender
If a package comes back to us because of an incorrect or incomplete address, or because delivery failed, we'll contact you to arrange a reshipment or a refund.
Need Help?
Email lunefia.official@gmail.com and we'll get back to you within 1 to 2 business days.
Lunefia is operated by Lunefia LLC.
